Process — the strategic heart
Digitise how work gets done.
Process is the capability that connects people, information, decisions and systems — from an initiating event through to a measurable outcome. Model the whole path and configure it with zero code.
Request → Route → Assign → Collaborate → Approve → Fulfil → Record → Measure
RequestForm, email or API
RouteTo the right process
AssignQueue or self-claim
CollaboratePeople & documents
ApproveRules & sign-off
FulfilDeliver the outcome
RecordCaptured & retained
MeasureSLA & performance
Process capabilities
Everything a process needs, in one place.
WorkflowModel any end-to-end process visually.
FormsCapture structured requests, data and records.
OrchestrationCoordinate people, systems and decisions.
Case managementHandle work that doesn't follow a straight line.
RecordsCapture and retain the system of record.
Approvals & queuesRoute work to exactly the right people.
SLA & escalationKeep every case on time, automatically.
Business rulesAutomate the decisions inside a process.
Document managementThe documents behind the work, versioned.
Notifications & statusEveryone knows where things stand.
A process can begin anywhere
One event in. A measured outcome out.
A process may start with a form, an email, a customer request, an order, an application, a complaint, a document, a system event or an API call. CICOD decides what happens next and drives it to completion.
- Parallel sub-processes and joins
- Assign, claim, reassign and escalate
- Full audit trail on every step
Build your first process today.
Start free with Workflow or Forms and connect a real process end-to-end — no code, no consultants.